At Scentable, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, place an order, or contact us.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
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Name
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Email address
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Billing and shipping address
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Phone number
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Order and transaction details
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Products purchased
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Information you provide when contacting customer support
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages viewed, and general information about how you interact with our website.
2. How We Use Your Information
We may use the information we collect to:
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Process and fulfill your orders
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Process payments
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Provide shipping and delivery services
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Send order confirmations and updates
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Respond to customer service requests
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Process returns, refunds, and exchanges
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Improve our website, products, and services
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Prevent fraud, abuse, and unauthorized transactions
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Communicate with you about products, promotions, or services where permitted by law
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Comply with applicable legal and regulatory requirements
3. Payment Information
Payments are processed through third-party payment providers.
Scentable does not directly store your complete credit or debit card number. Payment information is handled by the applicable payment processor according to its own privacy policy and security practices.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and support marketing or advertising activities.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect how some parts of our website function.
5. How We Share Information
We may share personal information with trusted third parties when necessary to operate our business and provide our services.
These may include:
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E-commerce and website service providers
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Payment processors
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Shipping and delivery providers
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Technology and analytics providers
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Marketing and advertising service providers
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Customer support providers
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Government authorities or legal professionals when required by law
We do not sell your personal information simply as part of completing your purchase.
6. Marketing Communications
If permitted by applicable law, we may send you promotional emails or other marketing communications about products, offers, or updates.
You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the email or by contacting us.
You may still receive essential communications related to your orders, transactions, or account.
7. Data Security
We take reasonable measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, and comply with legal or regulatory obligations.
9. Third-Party Websites
Our website may contain links to third-party websites or services.
Scentable is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.
10. Children's Privacy
Our website is not intended for children who are not legally permitted to make purchases or use the services available through our website.
We do not knowingly collect personal information from children in violation of applicable law.
11. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
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Request access to personal information we hold about you
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Request correction of inaccurate information
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Request deletion of certain personal information
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Request information about how your personal information is used
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Opt out of certain marketing communications
To make a privacy-related request, please contact us using the information below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements.
Any updates will be posted on this page with a revised Last Updated date.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Scentable
Email: support@scentable.store