At Scentable, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return and refund guidelines below.
Return Window
You may request a return within 15 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and unopened
- Be in its original packaging and condition
- Include all original packaging and materials
- Include your order number or proof of purchase
Perfumes & Fragrance Products
For hygiene and safety reasons, opened, used, sprayed, or tested perfumes and fragrance products are generally not eligible for return or refund, unless the item arrived damaged, defective, or incorrect.
Please do not open or use the product if you believe you may need to return it.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photos of the product
- Photos of the packaging and shipping label
- A brief description of the issue
After reviewing your request, we will determine the appropriate resolution, which may include a replacement, store credit, or refund.
Items Not Eligible for Return
Returns may not be accepted for:
- Opened or used perfumes and fragrances
- Products that have been sprayed or tested
- Items damaged after delivery due to misuse or improper handling
- Items returned without their original packaging
- Gift cards
- Final-sale or clearance items, where clearly stated at the time of purchase
Return Shipping
If you are returning an item because you changed your mind or no longer want the product, you may be responsible for the return shipping costs.
If the item is defective, damaged during delivery, or incorrect, please contact us before sending it back. If your claim is approved, we will provide instructions regarding return shipping.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved or declined.
If approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or another circumstance covered by this policy.
Exchanges
We may offer exchanges for eligible damaged, defective, or incorrect products. Please contact us before returning an item so we can determine the appropriate solution.
How to Request a Return
To request a return or report a damaged, defective, or incorrect item, please contact us at:
Email: support@scentable.store
Please include your order number and a description of the reason for your request.
Do not send products back without contacting us first. Unauthorized returns may not be accepted.
Contact Us
Scentable
Email: support@scentable.store