Shipping policy
At Scentable, we are committed to getting your order to you safely and as quickly as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is successfully received.
Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Shipping Times
Estimated delivery times are:
- Standard Shipping: 3–7 business days
- Processing Time: 1–3 business days
Please note that delivery times are estimates and may vary depending on the destination, carrier delays, weather conditions, holidays, or other circumstances outside our control.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number by email.
Please allow up to 48 hours for tracking information to become available or update in the carrier's system.
Delayed or Lost Packages
If your tracking information shows that your package has been delivered but you have not received it, please first check with household members, neighbors, and your local delivery location.
If you still cannot locate your package, contact us at support@scentable.store and we will assist you in determining the next steps.
Scentable is not responsible for delays caused by shipping carriers, incorrect or incomplete shipping addresses provided by the customer, weather conditions, customs delays, or other circumstances beyond our control.
Incorrect Shipping Address
Please make sure your shipping information is correct before completing your order.
If you realize that you entered an incorrect address, contact us as soon as possible. We will do our best to update the address before your order ships, but we cannot guarantee that changes can be made after an order has been processed.
International Shipping
If international shipping is available for your order, any applicable shipping costs, customs duties, taxes, or other import fees may be the responsibility of the customer unless otherwise stated at checkout.
International delivery times may vary due to customs processing and local postal regulations.
Contact Us
If you have any questions about your order or our shipping policy, please contact us at:
Email: support@scentable.store
Scentable